Home Warranty

An Expert Home Warranty FAQ

Needing some work done that is still under warranty? We want to help in any way we can to
make the process run smoothly, but we want you to be aware of your responsibilities as the
homeowner moving forward with your claim!

First thing’s first: familiarize yourself with your home warranty policy regarding your purchase with them. Our
technicians weren’t involved with selling this policy, and they don’t have access to it! It’s your responsibly as the
homeowner to communicate with the home warranty company to place a claim or dispute coverage.

So how does it work?

Place your claim

You can place your claim online or by phone with home warranty company

Work order is created

Work order is sent to contractor

Contractor Schedules appointment with customer

Helpful Hints

Remember to read your
policy!

Since we don’t have access to your policy,
there is only so much we can do for you!
Being familiar with your policy will help
the process run more smoothily. Not
to mention it’ll help you rest assured
knowing your home warranty company is
treating you fairly!
Don’t be surprised if your technician has
to call to ask questions about your policy
to be able to complete the job for you.

Is it a Repair or
Replacement?

Your home warranty company is primarily a
repair company, not a replacement company.
They will make every effort to repair or
replace parts, rather than replacing large,
expensive appliances. In fact, it’s fairly rare
that a home warranty company will replace
an entire appliance.
If your repair is only partially covered, there
also may be additional fees through your
home warranty company.

What if your claim is
denied?

Unfortunately, there are situations in
which your claim will be denied. If this
is the case, reviewing/adjusting your
policy to prevent future problems.
If your claim ends up denied, we can
still help you! We have discounts and
financing options available to make
the process as painless as possible!

What typically ISN'T Covered?

HVAC

• Code required modifications
• Refrigerant line sets
• Modifications to fit new HVAC equipment
• Plenums, duct modifications
• Flue Piping
• Manufacturing defects.
• Flue liners
• Permits
• Secondary damage failures
• Items that are under manufacture warranty
• Detectable pre-existing conditions
• Misuse, abuse, or mistreatment
• Accidents, fire, freezing, water damage,
electrical failure or surge, or excessive or
inadequate water pressure;
• Missing Parts
• Natural disasters
• Routine Maintenance or cleanings
• Duct Resizing

Plumbing

• Code required modifications
• Thermal expansion
• Missing parts and pieces
• Improper installation or repair
• Permits
• Failures caused by secondary damage
• Items that are under manufacture warranty
• Detectable pre-existing conditions
• Misuse, abuse, or mistreatment
• Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate
water pressure
• Natural disasters
• A manufacturer’s improper design, improper
materials or formulations, a defective manufacturing process, or other manufacturing
defects.
• Routine Maintenance or Cleaning
• Line or drain resizing
• Water heater capacity
• Modification to make new water heaters fit
such as drain lines, electrical, gas piping, water
line and lead free shut-offs
• Drain line stoppages from tree roots and
foreign debris
• Drain or water line repairs outside of the foundation of the home